What is BadgerNet Maternity?

BadgerNet Maternity is an electronic maternity healthcare record system, created and managed by CleverMed Ltd. It allows real-time recording of all events wherever they occur: in the hospital, the community, or at home. This includes both high risk (consultant led) and low risk (midwife led) pregnancy pathways. Based on a woman-centred care model, the BadgerNet Maternity system comes with a portal for women to view and access their own maternity records online.

Badger Notes is the online portal and app that allows you to access your maternity records over the internet through your PC, tablet device or mobile phone. The information that you view is generated in real-time from your hospital-based maternity system record, using details entered by your midwife or other health professionals involved in your care.

What are the benefits?

Badger Notes will be replacing our handheld notes. There are a number of benefits to using Badger Notes over paper notes, and these include:

  • Information can be shared with you directly from the maternity system
  • Records can be easily updated at each maternity visit or appointment
  • Midwives do not have to double enter data onto paper handheld notes
  • Only those with the correct login details are able to access the notes

You can add information regarding:

  • Yourself, such as your occupation and any allergies. This can be discussed with your midwife at your booking appointment
  • Your plans and preferences for birth
  • Feedback regarding your antenatal care, labour and birth experiences.

When will I get access?

When you let us know you are pregnant at Maternity Matters Dorset your information will be sent to your local maternity team, they will get in contact with you to set up access to Badger Notes. Please note this is currently only available to women receiving their care from Dorset County Hospital and will be available to those in East Dorset later this year.

How secure is it?

  • All information is held securely and cannot be accessed without the correct login details (similar to internet banking).
  • Badger Notes is powered by BadgerNet, the same secure platform used by healthcare professionals involved in your maternity care.

Help & FAQ

Having a problem with the app? You are 3 steps away from the solution

Consult the troubleshooting guide below.

If the troubleshooting tips don’t fix the problem, contact your maternity team. The maternity team provides first line support because the app is linked to your medical record.

If your maternity team is unable to fix the issue they will log a call with us and we will call you back directly if you consent to this. For security purposes, we do not take calls directly from members of the public as we need to be sure there is no risk of disclosing information to the wrong person. You will never receive a call from us unless you have logged a problem with your maternity team and you have consented to us calling you direct.

Need medical advice?

Looking for help because you’re feeling unwell or are worried about your baby?

Midwife contacts for your area

If you have any medical concerns about your pregnancy it’s important you contact labour line on 0300 369 0388 straight away to speak to a maternity team.

You can also call NHS 111 for advice. Lines are open 24/7.

In an emergency you should call 999 or attend your local emergency department.

Creating an account

Download the app.

Click ‘Create Account’

You’ll just need:

  • The passphrase given to you by your maternity team
  • Your mobile phone to receive your verification text
  • To follow the on-screen instructions to set a password (for logging in) and a PIN code (for quick access to your app while it is logged in)

  • If you are trying to register within 15 minutes of the maternity team issuing you the passphrase (known as the sign up code), there may be a network delay. Please try again later in the day.
  • Check that you received a Badger Notes email invitation. You do not need to receive this in order to create your account, but if you didn’t it may indicate that an error has been made in how your email address has been recorded in the system, please contact your maternity team to check this.
  • If you did receive a Badger Notes email invitation then there may be a problem with the passphrase/sign up code you were given, please contact your maternity team to check this – remember, the passphrase is case sensitive.

The text message will be sent to the phone number recorded in the system by your maternity team. Please contact your maternity team to check this.

This message means that the system has found an existing account which contains the email address you entered. This would be the case if:

  • You had used the app ‘Maternity Notes’ for a previous pregnancy (even if this was many years ago)
  • You used the app ‘Baby Diary’ in the past
  • You were assigned friends and family access to the ‘Baby Diary’ app in the past
  • If you require further information on this please discuss this with your maternity team who will be able to log a ticket with the supplier if required.

Tip – If you don’t remember your password for your existing account, you can use ‘forgotten password’ on the login page.

Adding a new care record to an existing account

Log into Badger Notes using the email address and password that you set up when you first used Badger Notes, Maternity Notes or Baby Diary.

Tip – If you don’t remember your password for your existing account, you can use ‘forgotten password’ on the log in page.

  • Click the menu button highlighted below
  • Select ‘Add a care record’
  • Input the passphrase that the midwife or neonatal nurse gave you
  • A verification code will be sent to your mobile phone number
  • The app will then display your new care record
  • You can switch between your care records by accessing the profile menu, the current one being displayed is marked with a green tick

MenuAdd a care record

Log in

To resolve this:

  • Log into the app using your previous email address – your old email address will still be your current username
  • Click the menu button highlighted below
  • Click ‘edit profile’
  • You will be able to change your email address. Next time you log out you will need to use your new email address to log in again.

Visit the Badger Notes website and log in using your existing password.

  • Select ‘profile’ and go to ‘edit your account’
  • You will be able to change the mobile number on your existing account. Once this is updated, you will be able to log into the app and receive a verification code.

If you do not remember your existing password and you have changed your mobile phone number please contact your maternity team who can change your mobile phone number in the Portal Admin note on your medical record to resolve this problem.

Go to the log in page and use the ‘forgotten your password?’ link to reset your password. You can also use ‘forgotten your password?’ on the website.

Check that you are using the email address you originally created the account with. If your email address is the same as when you originally created the account then go to the log in page and use the ‘forgotten your password?’ link to reset your password.

  • Click the menu button highlighted below
  • In the ‘care records’ section check if you can see the details of your current pregnancy. The record that is currently being displayed is marked with a blue tick. You can click on a care record to switch to view it.
  • If you cannot see your most recent pregnancy in the list you need to use the ‘add care record’ – see troubleshooting question ‘adding a new care record to an existing account’


Information shown on Badger Notes is not correct

The personal information you see in Badger Notes is from your electronic medical record. Please contact your maternity team if you are concerned that any information is incorrect or confusing. It will be helpful to the maternity team if you can make a note of where in the app/web the data is incorrect (for example, the name of the report in which the information appears) and exactly what the incorrect entry says, this will help the maternity team find the source of the issue.

The ‘Maternity Record’ section of the web/app contains a series of reports which contain published extracts from your electronic medical record. As you progress along your pregnancy journey additional reports will become available. To begin with you will just see the ‘Welcome’ report. When you have attended your booking appointment and the maternity team has recorded your estimated date of delivery you will then see ‘My Key Details’ report and ‘Antenatal Care Summary’ which will build up to give a chronological view of key elements of your pregnancy journey. When you have a dating scan the report ‘ultrasound scans’ becomes available if your maternity team publishes this. If you have had your antenatal booking assessment and think you should be able to see your reports please contact your maternity team.

The app does not contain copies of full ultrasound scan reports as produced by the sonography team. In the ‘Maternity Record’ section of the app you may see a report called ‘My Ultrasound Scans’. The information in this report comes from data entered in your medical record by the clinical team which provides summary information about the scan. The clinical team has to ‘publish’ this information in order for you to see it. Please contact your maternity team for more information on your scans.