High Dependency Unit/Intensive Care Unit: 0300 0192330
Special Care Unit: 0300 0192366
Matron, Daniel Lockyer: 0300 0198217
Poole Neonatal Unit (NNU) is part of the Thames Valley and South West Operational Delivery Network. It is located on the first floor of the Maternity Unit on St Mary’s Road in Poole, next to the postnatal ward.
Poole NNU has 20 cots: 4 Intensive Care, 6 High Dependency Care and 10 Special Care cots.
The unit takes babies born from 27 weeks – babies born earlier will be transferred to another hospital.
Your baby/babies will be cared for by nurses, midwives, neonatologists (doctors specialising in babies) and advanced nurse practitioners (nurses with advanced training in caring for babies).
If you plan to breastfeed but your baby is not able to feed initially, the staff will help you to express milk that can be fed to your baby. If your baby requires a feeding tube, they will teach you how to use it so that you can get involved in feeding your baby. Once your milk comes in, hospital grade pumps are available for all NNU mums to use. There is also an expressing room if you don’t feel comfortable using the pump by your baby’s cot. If you are struggling to express milk, the staff can support you.
We hold weekly Parent Craft and Resuscitation Sessions for parents with babies in the neonatal unit. Once your baby is discharged, there are regular coffee mornings for parents with babies who’ve been discharged from the neonatal unit within the last 9 months.
Parents, grandparents and siblings can visit babies in the NNU at any time of the day or night. Babies can have a maximum of 3 visitors at any time, including 1 parent.
Visiting hours for other visitors are 13.30-15.00 and 18.00-19.00 Parents are welcome to use the canteen on the main hospital site. There is a kiosk selling food and drinks located on the ground floor of the Maternity Unit during daytime hours. It’s very important that you take care of yourself, and make sure you eat and drink enough while your baby / babies are staying in the NNU.
If you need to stay in the Poole area while your baby/ babies are in the neonatal unit, you can stay in accommodation near to the hospital for £30 a night. Contact Sovereign Housing on 0300 0192359 for further details.
There are two en suite rooms available for parents. Meals are provided for mums staying in these rooms.
There is a parent’s lounge, with an area for preparing food and drinks. Children are welcome to use the play area in the lounge.
Babies are very vulnerable to infection, particularly premature or otherwise unwell babies, so we ask that you use the hand gel regularly whilst in the unit, when entering and when leaving. If you have a cold or virus, please do not visit. If you have had diarrhoea and/or vomiting, please wait at least 48 hours after symptoms stop as you could still be infectious.
The ward is locked at all times to ensure your baby’s safety. The main entrance door is controlled by the neonatal staff via a door release. Please make sure you don’t let anyone else through when the door is opened for you. The unit uses an electronic tagging alarm system and your baby will have a small tag attached to their ankle whilst staying in the unit.
A small amount of pay and display parking is available outside the St Mary’s Maternity Unit. There is some street parking available in the surrounding roads, but this is limited to two hours. Alternatively, you can park in the hospital multi-storey car park. We know that parking can be very expensive, especially if your baby /babies are in the neonatal unit for a long time. Parking for parents of babies in the neonatal unit can be obtained at a reduced cost. Ask a member of the team for more information.